Shipping & Returns

Holiday Shipping Schedule

SHIPPING WITHIN THE EUROPEAN UNION

Orders placed by the below dates have guaranteed delivery by December 24th.

Shipping Method Last Day to Order
Standard 12 December
12:00 PM CEST
Next Day 20 December
12:00 PM CEST

Shipping Options/Rates

EUROPE


We offer UPS Standard and UPS Next Day delivery services. Please note, orders placed after 12.00 pm GMT + 2 will be shipped the following business day. Shipping does not reflect holiday delivery schedule. Shipping times may vary due to availability of merchandise. Shipping is not available to post office or APO/FPO boxes.

SHIPPING RATES | EUROPE


Shipping Method Shipping
Charge
Order Processing Estimated Delivery
UPS Standard        €0 Orders placed after 12.00 pm GMT + 2 will be shipped the following business day. Order is delivered within 3-5 business days after processing if accepted by 12:00 pm GMT + 2.
UPS Next Day        €15 Orders placed after 12.00 pm GMT + 2 will be shipped the following business day. Order is delivered next business day after processing if accepted by 12:00 noon GMT + 2.

Next Day Cut-off Time

All orders with Next Day shipping must be placed by 12:00 noon GMT + 2 for same-day processing. Orders with Next Day shipping placed after 12:00 noon GMT + 2 will be shipped the following business day.

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at EUclientservices@dvf.com or +44 207 647 2161 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Return Policy


Holiday Return Policy

All products purchased November 19, 2018 – December 25, 2018 may be returned to DVF.com through January 31, 2019 for full refund.

All purchases made after December 25, 2018 will be subject to standard 30 day DVF return policy. Product in its original and unworn condition, with all tickets attached, and the original sales receipt must be presented in order for the refund to be processed. Products that have been worn, altered or that are missing tags will not be eligible for refund.


DVF.com offers FREE returns within 30 days

All products purchased may be returned to DVF.com within 30 days for full refund.

Product in its original and unworn condition, with all tickets attached, and the original sales receipt must be presented in order for the refund to be processed. Products that have been worn, altered or that are missing tags will not be eligible for refund.





RETURN INSTRUCTIONS


European Union countries

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


United Kingdom

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


United States

CLICK HERE to initiate your online return and print a shipping label.
Once your package is ready for shipment, you may drop it off at the nearest FedEx location.

CLICK HERE to find nearest drop off location. *In order to expedite the return process please drop off your return package at a FedEx location.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


World site

CLICK HERE to initiate your online return. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Return Status

We refund the cost of the returned merchandise within 2 business days of receipt to our warehouse and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 3-5 additional business days to post the refund to your account.

Return to DVF Retail Shop

Items purchased on DVF.com should not be returned to any freestanding Diane von Furstenberg boutique in the European Union. Returns must be sent back to Diane von Furstenberg via mail to our warehouse.

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