FAQs

Order Status

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted you will receive an email notification indicating the status of your order. If your order is under review you will receive a subsequent email indicating the results within one business day. We unfortunately will not have an update prior to that time.

Once your order is confirmed, our Client Services team will be glad to provide order status information for you. Please contact us at EUclientservices@dvf.com or +44 207 647 2161.

Return Status

We refund the cost of the returned merchandise within 2 business days of receipt to our warehouse and send you an email to confirm that the return has been completed. DVF.COM does not accept exchanges at this time, however, you may return your item for a refund, and place a new order for the item of your choosing. Please contact Client Services at EUclientservices@dvf.com or +44 207 647 2161 for assistance.

Locate an item

Please use the search bar in the upper-right corner of the website to search by item name, style number, or color.

If you are unable to locate the desired item and have the item name and color, please contact us at EUclientservices@dvf.com or +44 207 647 2161 so that we may locate the item for you.

If you have a link or photo of the item, please email it to us at EUclientservices@dvf.com.

If you have an item description, please email us at EUclientservices@dvf.com with as much information as possible so that we may assist you further: Item style, color, print or solid, length, sleeve and collar type, when and where you saw the item.

Cancel/Change Your Order

Please note, we are unable to accept any changes or cancellations to your order once it has been confirmed. You will receive an email at that time.

For all other inquiries, please contact Client Services at EUclientservices@dvf.com or +44 207 647 2161. We will do our best to accommodate your request.

Return Policy

Holiday Return Policy: DVF.com orders placed November 22, 2017 through December 24, 2017 can be returned until January 15, 2018 for a full refund.

DVF.com offers FREE returns within 30 days

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, with all tickets attached, and a copy of your packing slip with reason for return within 30 days of receiving your item(s) for a refund. Items with any tag removed cannot be accepted and will be returned to the customer. Merchandise that is found to be worn or damaged will not be refunded. Returns will not be accepted after 30 days. Please allow up to 3-5 business days to see the refund in your account. Refunds are issued to the original form of payment.

SWIMWEAR
To be eligible for return, swimwear must be unworn with tags and sanitary liner attached. Swimwear must be returned in the original packaging to be accepted.

FOOTWEAR
Footwear must include the original shoe box in its original condition, without postal labels.



RETURN INSTRUCTIONS


European Union countries

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


United Kingdom

CLICK HERE to initiate your online return and print a shipping label.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


United States

CLICK HERE to initiate your online return and print a shipping label.
Once your package is ready for shipment, you may drop it off at the nearest FedEx location.

CLICK HERE to find nearest drop off location. *In order to expedite the return process please drop off your return package at a FedEx location.

Returns will be processed within 2 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.


World site

CLICK HERE to initiate your online return. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

Fit Advice

Please view our size guide for information about the fit of our products.

Most of our items run true to size. Our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut items.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes (see size chart below). The length varies by approximately 1/4" between sizes. Below are letter/number size conversions:

P = 0 - 2
S = 4 - 6
M = 8 - 10
L = 12 -14

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at EUclientservices@dvf.com or +44 207 647 2161 for assistance in placing your order.

www.dvf.com

Ships to the United States

uk.dvf.com

Ships to the United Kingdom

eu.dvf.com

Ships to all European Union countries

world.dvf.com

Ships to all other countries

Price Adjustments

Price adjust a previous DVF.com order | Promotions

Temporary promotions unfortunately cannot be applied to previous purchases.

Price adjust a previous DVF.com order | Markdowns

We can price adjust items marked on sale within one week of the order date or if the shipment is not yet delivered.

Price match other retailers

We are glad to price match other retailers’ markdowns of up to 50% off original retail price. Please note that the items must be the same color and size to be eligible. If an order has already been placed on DVF.com, we can price match within one week of the order date or if the shipment is not yet delivered.

Please contact Client Services at EUclientservices@dvf.com or +44 207 647 2161 for assistance. We will need a link to the item at the lower price. If this item is not online, we will need the retailer's the store’s name, city/state, and phone number.

Product Care

Clothing

All of our products are "dry clean only." We do not recommend any of our products be hand or machine washed. All of our products are tested for color fastness during normal wear and dry cleaning. DVF is not responsible for any damages that could occur when proper instructions are not taken.

Please keep in mind due to the delicate nature of DVF designs, any embellishment, snap, or button, must also be handled with extreme care. We include replacements for these parts with each DVF item.

Handbags and Small Leather Goods

Treat all handbags and small leather goods with special care and always store in a protective dust bag when not in use.

Keep all handbags and small leather goods away from water to prevent stains and hardware tarnishing.

Apply a light leather cleaner/conditioner to leather handbags and small leather goods as needed. Please ensure cleaner/conditioner is tested and applied in a small inconspicuous area before fully applying as some cleaners/conditioners can remove color and finish.

Visit a reputable leather care professional for refurbishment or repair due to normal wear and tear. Lovin’ my bags is a great place that specializes in high end leather goods.

Tech items

Keep away from water and high heat and store properly when not in use.

Shoes

Suede

Suede shoes, by their nature, must be treated differently than leather or fabric shoes. Suede shoes should be brushed using a suede brush which can be purchased at any quality shoe repair shop, at better retail stores or on line.

To maintain the look of the suede the brush should be used after each wearing and only when the shoes are completely dry. Always brush in the same direction, not back and forth. The suede brush will restore the nap and remove any dirt that may have accumulated.

We do not recommend that you use a suede protector as the results will depend on the quality of the protectant and cannot be guaranteed by us.

Stains on suede shoes should be treated by a qualified cobbler.

Leather
Caring for your leather shoes is essential in order for them to look their best and so you can enjoy them for many years to come. Leather shoes should be treated with a coat of polish right out of the box using a quality shoe polish or cream. Shoes should be dry before they are shined. Start by wiping the shoes with a soft cloth to remove any dirt then follow the manufacturer’s directions in applying the polish or cream. Finally, buff the shoes with a soft shoe brush.

Patent Leather
Patent leather shoes should be dry and any dirt should be removed using a soft cloth. Apply a very small amount of petroleum jelly to a soft cloth and apply to the patent leather. Let stand for 5 minutes and then buff to achieve a high shine.

Leather Soles
Using a soft cloth, apply a water-repellent leather conditioner as instructed on the product label to your shoes' leather soles before you wear them. Apply a small amount of saddle soap to a damp cloth and work it into a lather. Apply the lather to the shoe sole and thoroughly work it into the leather. Once the soap is applied take a soft, dry cloth and remove any dirt from the leather that the soap has worked from the soles.

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